Network Support/Admin
Friday, March 13, 2020

DESCRIPTION
  • Respond to and manage help desk tickets under current SLAs.
  • Prioritize workload based on severity of impact.
  • Provide support and maintenance for network infrastructure including routing, switching and Wi-Fi
  • Provide support and maintenance for systems infrastructure including physical servers, VMWare and Hyper-V virtual environments, key business applications, PCs integrated with manufacturing machinery.
  • Provide support and maintenance for cloud services, i.e. O365, Azure, AWS, G Suite
  • Provide support and maintenance for SANs, VoIP systems, PC and Controllers
  • Ensure infrastructure is updated with most recent software patches, updates and firmware
  • Assist with key infrastructure improvement projects
  • Work with vendor and cross-functional teams to provide solutions to complex issues
  • Maintain documentation, including standard operating procedures and knowledge base.

QUALIFICATIONS
The ideal candidate will have experience in supporting multiple platforms utilizing both new and legacy technologies. The candidate will be part a team providing a high level service to ensure the infrastructure is reliable and serves as a force multiplier for a growing company.
  • 3+ years proven experience in a help desk role providing quality customer service
  • Proven experience in a network and systems administration
  • Proven experience in a factory setting, using industrial PC’s and controllers.
  • Server management exposure, including VMWare and/or Hyper-V
  • Network management experience, including routing, switching, firewalls, VPN, and Wi-Fi
  • Must possess logical and methodical problem-solving skills, as well as the ability to communicate and justify the resolution process where necessary
  • CompTIA A+, Network+, and/or Security+ certifications are a plus
  • Should have experience with industrial PC’s on CNC machines
  • Additional industry or vendor certifications, such as Microsoft MCSA or Cisco CCNA
  • Previous experience supporting a manufacturing environment.
  • Experience supporting the following hardware: Dell-EMC (servers, switches, storage), Aerohive (switches, WiFi), Ubiquiti (WiFi), 3CX PBX, Lenovo/IBM (servers, storage)
  • Experience utilizing remote management and monitoring tools
  • Experience supporting any manufacturing industry applications
  • Self-motivate individual who can prioritize projects, issues and tasks while working under minimum supervision
  • Ability to work on projects alone or as part of a team
  • Excellent written and verbal communication skills
  • Possess and utilize good interpersonal skills
  • Willingness to learn and adapt
  • Flexibility in approach to different types of business problems and a willingness to change course to avoid project setbacks
  • Must be willing to support night shifts and weekend shifts as needed.

CONTACT

Christopher Brown
Managing Partner
The RJ Byrd Search Group
(214) 540-8113 Direct
(214) 244-7419 Cell
www.rjbyrd.com





 
 
Subscribe To Our Blog

Blog Categories

  • General
  • News
  • Finance/Accounting
  • Technology
    • Software Development Manager
    • Business Analytics Analyst
    • Network Support/Admin
 


Navigation

Home
About Us
Current Positions
Questionnaire
News
Contact Us


Contact Us

RJ BYRD SEARCH GROUP

4201 Spring Valley Rd Suite 350
Dallas, TX 75244
214.343.1700
View Map
RJByrd

Copyright © 2020. RJ Byrd. All Rights Reserved.