Network Support/Admin
Friday, March 13, 2020

  • Respond to and manage help desk tickets under current SLAs.
  • Prioritize workload based on severity of impact.
  • Provide support and maintenance for network infrastructure including routing, switching and Wi-Fi
  • Provide support and maintenance for systems infrastructure including physical servers, VMWare and Hyper-V virtual environments, key business applications, PCs integrated with manufacturing machinery.
  • Provide support and maintenance for cloud services, i.e. O365, Azure, AWS, G Suite
  • Provide support and maintenance for SANs, VoIP systems, PC and Controllers
  • Ensure infrastructure is updated with most recent software patches, updates and firmware
  • Assist with key infrastructure improvement projects
  • Work with vendor and cross-functional teams to provide solutions to complex issues
  • Maintain documentation, including standard operating procedures and knowledge base.

The ideal candidate will have experience in supporting multiple platforms utilizing both new and legacy technologies. The candidate will be part a team providing a high level service to ensure the infrastructure is reliable and serves as a force multiplier for a growing company.
  • 3+ years proven experience in a help desk role providing quality customer service
  • Proven experience in a network and systems administration
  • Proven experience in a factory setting, using industrial PC’s and controllers.
  • Server management exposure, including VMWare and/or Hyper-V
  • Network management experience, including routing, switching, firewalls, VPN, and Wi-Fi
  • Must possess logical and methodical problem-solving skills, as well as the ability to communicate and justify the resolution process where necessary
  • CompTIA A+, Network+, and/or Security+ certifications are a plus
  • Should have experience with industrial PC’s on CNC machines
  • Additional industry or vendor certifications, such as Microsoft MCSA or Cisco CCNA
  • Previous experience supporting a manufacturing environment.
  • Experience supporting the following hardware: Dell-EMC (servers, switches, storage), Aerohive (switches, WiFi), Ubiquiti (WiFi), 3CX PBX, Lenovo/IBM (servers, storage)
  • Experience utilizing remote management and monitoring tools
  • Experience supporting any manufacturing industry applications
  • Self-motivate individual who can prioritize projects, issues and tasks while working under minimum supervision
  • Ability to work on projects alone or as part of a team
  • Excellent written and verbal communication skills
  • Possess and utilize good interpersonal skills
  • Willingness to learn and adapt
  • Flexibility in approach to different types of business problems and a willingness to change course to avoid project setbacks
  • Must be willing to support night shifts and weekend shifts as needed.


Christopher Brown
Managing Partner
The RJ Byrd Search Group
(214) 540-8113 Direct
(214) 244-7419 Cell

Subscribe To Our Blog

Blog Categories

  • General
  • News
  • Finance/Accounting
  • Technology
    • Software Development Manager
    • Business Analytics Analyst
    • Network Support/Admin


About Us
Current Positions
Contact Us

Contact Us


4201 Spring Valley Rd Suite 350
Dallas, TX 75244
View Map

Copyright © 2020. RJ Byrd. All Rights Reserved.